Privacy Policy and GDPR Compliance

  1. Introduction

    This privacy policy governs your actions within VenixHosting public services, including our service websites.

    It applies to the following domains:

    a) venix.host

    b) dash.venix.host

    c) game.venix.host

    d) vps.venix.host

    Ensure the domain you’re interacting with is listed above. Responsibility lies with the user to verify authenticity.

    By visiting any of these domains or their subdomains, you agree to the processing of your data as described herein. VenixHosting may update this policy at any time.

    We will not share your personal data with third parties without consent, unless required by law.

  2. Information We Collect

    We collect the following personal information from users:

    a) Name

    b) Email address

    c) Login account credentials

    d) IP address

    e) Browser version

  3. Usage of Collected Information

    a) IP addresses help determine location, language preference, and detect proxies/VPNs.

    b) Email addresses are used for order confirmation, payment verification (e.g., Tebex), and newsletter communication.

    c) Login credentials are securely hashed and never shared with staff.

    d) Browser versions are used to optimize site performance.

    e) Third-party analytics tools (e.g., Google Ads) may collect anonymized visitor data.

  4. Data Storage and Retention

    All data is stored in secure databases located in Frankfurt (Germany) and Amsterdam (Netherlands). Backups are performed daily.

    General logs (e.g., API logs, email logs, control panel actions) are retained for 12 months before deletion.

    Passwords for services are destroyed after being sent to the client.

  5. Cookies

    VenixLANG – Stores the user’s preferred language.

    VenixLOGIN – Saves login info when “Remember Me” is enabled.

    _ga, _gat, _gid (Google) – Collects anonymous statistics.

    _cfduid, __cf_bm, __cf_logged_in (CloudFlare) – Enhances security for users behind shared IPs.

  6. Payments

    VenixHosting does not store any payment information such as credit card details.

    All transactions are handled externally through PayPal and Tebex.

    We do not offer monthly or annual subscriptions.

    All renewals must be made manually or via wallet-based auto-renewal.

Payments